Client Operations Manager

Job Summary:

Job Role: Client Operation Manager

Location: Kolkata

Experience Range (In years): 3-5 years.

- Work as Client Operations Manager during India hours for the client(s) allocated.

- Will be responsible for ensuring clients SLAs and deliverables are met.

- Understands all client projects both service and product related; supports account manager in communicating and/or gathering information related to tracking and delivering these projects; identifies any impacts to the service and resolves them

- Analyse and troubleshoot any issues raised by the client using internal tools.

- Provides month end support to the client

- Interacts with clients mostly through emails, but also calls when needed or when the calls are not too late.