Client Relations Executive (Beauty & Wellness)

Apex Group is seeking a professional and service-oriented Customer Experience & Relations Executive to manage customer enquiries, feedback, complaints, and refund requests. This role plays an important part in maintaining high service standards and ensuring a positive customer experience.

• Attend to customer enquiries via phone, email, or in‑person in a professional and timely manner
• Manage customer feedback, complaints, and service recovery cases
• Review and coordinate refund requests in accordance with company policies
• Liaise with internal departments and outlet teams to investigate and resolve customer concerns
• Maintain proper documentation and records of customer interactions and case outcomes
• Follow up with customers to ensure satisfactory resolution of issues
• Support initiatives to improve overall customer experience and service quality
• Perform administrative duties r...