Client Relations Specialist (Customer Service)

Responsibilities

• Serve as the primary day-to-day contact for key customers, ensuring high responsiveness and accessibility.
• Manage and strengthen relationships with key accounts, delivering a high level of customer satisfaction.
• Lead account-level initiatives related to organizational change management.
• Coordinate and support project management activities at the account level, ensuring timely and effective execution.
• Support new business development initiatives, including quotations and product launch requirements.
• Oversee and manage the order fulfillment cycle to ensure smooth operations.
• Drive and maintain high On-Time Delivery (OTD) performance.
• Collaborate with internal teams to continuously improve processes and enhance customer service.

Qualifications

• Technical degree in Business Administration or High School.
• Experience in Customer Service ...