Client Relationship Manager

Job Title: Client Relationship Manager

Engagement: Full-time, permanent

About the role

The Client Relationship Manager (CRM) is responsible for nurturing and managing relationships with existing house accounts, ensuring their satisfaction, retention, and continued business growth.

Based in our Kuala Lumpur office, the primary day‑to‑day focus of this role is APAC customers. Whilst the role sits within a global structure, the post holder will also provide cross‑regional cover in support of other territories when required, such as during periods of sickness or annual leave.

This role requires a proactive approach to understanding client needs, addressing concerns, and driving business strategies that enhance customer loyalty and overall experience.

What you’ll do

Client Relationship Management

• Develop and maintain strong, long‑term relationships with existing APAC customers, manage their exi...