Client Service Administrator MMH260218-4

Role Purpose

To provide effective and efficient service to clients by receiving, evaluating and timeously responding to telephonic/electronic enquiries.

Requirements and Qualifications

• Matric or relevant qualification.
• 2 Years Employee Benefits Experience.
• Knowledge of Section 37C of the Pension Funds Act and the associated legal and regulatory framework.
• Experience in preparing documents and presenting to trustees is an advantage.

Duties and Responsibilities

• Administer the processing of Section 37C claims, including verifying claimants’ information, compiling necessary documentation, and ensuring the claims are processed accurately and promptly.
• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously an...