Client Service Coordinator - 005288

Banfield Pet Hospital • Waldorf, Maryland • Posted April 12, 2026

Position Overview

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The Client Care Associate’s primary role is to provide clients general assistance related to Optimum Wellness Plans, services, billing, and web support via telephony and electronic communication.

Description - External

Essential Responsibilities and Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Resolve client problems by determining the cause of the issue, selecting and explaining the solution to the issue, and following up to ensure resolution.
  • Recommend potential products or services by recognizing and analyzing client needs.
  • Contribute to team effort by accomplishing related results (personal metrics).
  • Manage high volume of incoming client requests via telephone, email, and web chat.
  • Other job duties...