Client services manager

Hire Resolve's Client is seeking a Client Services Manager that can join their team. You will report directly to the Head of Operations and play a key role in consumer satisfaction. As the Client Services Manager, you’ll take charge of shaping and executing the customer experience strategy, ensuring an exceptional service is delivered to their consumers.
Duties & Responsibilities
Implement current CS projects, upcoming updates, and necessary adaptations to the CRM portal.
Understand the customer profile and approach accordingly.
Analyze customer data and develop training strategies to establish best practices.
Increase customer satisfaction by ensuring every interaction meets company standards.
Demonstrate a high level of welcome, approach, and mix & match energy while leading the team.
Monitor customer data to plan actions‑interactions that boost satisfaction.
Ensure the team understands and is up‑to‑date on their CS profile and leadership profiles.
Build la...