Client Success Consultant (Remote)

This is a highly visible, client-facing position focused on training, support, and retention. You’ll work closely with sales, client service, research, and product teams to ensure clients are getting the most out of their M3 MI subscriptions. You’ll act as both a trusted advisor and product expert, helping clients translate data into meaningful, actionable insights.

What You’ll Do

• Deliver engaging client training sessions to drive product adoption and proficiency
• Build strong relationships through proactive outreach and ongoing support
• Partner with clients during renewal cycles to strengthen relationships and identify growth opportunities
• Respond to client requests and troubleshoot data, platform, and reporting questions
• Support onboarding and business development with data requests and new client setup
• Collaborate cross-functionally to ensure a seamle...