Client Support Specialist

Main purpose of the job: 

The Client Support Specialist provides exceptional phone and web-based support to clients, resolving technical queries, maintaining website content, and delivering outstanding customer service. Working closely with internal teams, the role focuses on building strong client relationships while ensuring clients maximise the value of our products and services. This is a hybrid role requiring a dedicated home office setup, with once a week attendance at our Westville office.

Responsibilities

Client Support: 

• Provide phone and web based contact with clients. 
• Proactively contact assigned clients to build client relationships. 
• Interact with clients and troubleshoot problems relating to their websites, stock, leads and additional products. 
• Update web content and ensure it is fresh, relevant to the dealer and that ...