Client Support - Support Operations Specialist

Support Operations Specialist – Client Support

Job Description

Overview

The Support Operations Specialist – Client Support is the primary contact and support for clients in their use of Onyx products. This role has accountability to the Manager of Support Operations and maintains close working relationships with Client Support teams and other Onyx stakeholders. The Support Operations Specialist is expected to perform all assigned activities which are accomplished per SOP and expectations.

Location

MX

Scope

Global

Span of Control

Reports to: Manager of Support Operations

Oversight: This position has no direct reports

Roles / Responsibilities

• Act as primary contact and support for clients in their use of Onyx products and assign / coordinate back office activities to the appropriate team (member).
• Respond to client queries assisting them when using Onyx appl...