Cloud Operations Analyst (ICT_TECH TD_2026_23)

WTW • Philippines, Philippines • Posted July 10, 2026

Position Overview

As a Cloud Operations Analyst, you will be part of a team that keeps the business running for Insurance Consulting and Technology cloud products and services that are used 24×7 by clients around the world. You will be tasked to support, operate and maintain Azure cloud infrastructure that powers all of ICT’s Cloud/SaaS products and services.

The Role

  • Perform all key IT Service Management processes including Change, Incident, Problem, Monitoring, Maintenance and Service Request individually or as part of a team.

  • Configure, respond and resolve monitoring alerts related to system health, security, performance and capacity.

  • Provide support for production and non-production environments to ensure system uptime and expected service levels.

  • Consider building automation scripts that improve internal tools and processes. 

  • Develop and document processes based on understanding of operational objectives and the r...