Cloud Site Reliability Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Site Reliability Engineer (SRE) is responsible for NiCE CXone’s observability tools. This position collaborates with different teams within the company to create and support observability solutions using open‑source and enterprise monitoring tools. SREs will work with various monitoring tools located in NiCE CXone’s private cloud environments, AWS and other cloud providers. SREs also provide education to other teams on use of different monitoring tools, may help define best practices and procedures for using observability tools and ensure that other engineers follow these standards. This position may develop detailed implementation/project p...