Cloud Support Engineer

Main responsibilities:

• Providing an excellent level of support experience via live chat, email, and shared Slack channels
• Technical troubleshooting across all IaaS and PaaS products
• Occasional handling of non-technical customer questions and account queries
• Providing Linux and Windows server-side support and technical troubleshooting
• Assisting users with their UpCloud environments to help them better utilise cloud-native products
• Creating and maintaining internal & external technical documentation
• Responsible for data tagging and analysis to improve service quality
• Team cooperation and company-wide collaboration to contribute to our internal improvements

To succeed in the role, you will need to have:

• A true customer-serving attitude and drive to deliver Europe’s best technical customer service
• A couple of years of experience in technical support and/or c...