Collection Officer

Responsibilities

• Regularly and persistently chase debtors by telephone, email and letter.
• Ensure customers pay on time and negotiate re‑payment plans.
• Coordinate with the site team to obtain all required documents (MIR, WIR) for the payment application.
• Ensure timely submission of payment applications and receipt of payment certificates.
• Communicate outstanding debts efficiently with customers and with the rest of the business, including accounts and sales teams.
• Identify incorrect invoices early, understand reasons, record, track, and recommend fixes.
• Reconcile customer accounts.
• Contribute to daily, weekly and month end collection reporting and amp account reconciliations.
• Oversee collection of customer accounts, ensuring customer satisfaction.
• Process and generate reminder letters, monthly statements and obtain periodical balance confirmations.
• Work toward strict monthly and...