Collections Officer

Are you confident managing commercial overdue accounts and skilled at guiding businesses toward positive payment outcomes? Do you bring strong experience in commercial collections, backed by a calm, professional, and solutions‑focused approach?

A leading CBD‑based organisation is seeking a motivated Collections / Customer Service Officer to join a supportive, high‑energy team committed to delivering strong financial results and exceptional customer care.

About the Role

Take ownership of a portfolio of commercial collection accounts

Negotiate payment arrangements and resolve outstanding balances with confidence

Deliver clear, empathetic communication to support customers through financial conversations

Maintain accurate notes, documentation, and account records

Collaborate with clients to resolve disputes and support efficient account management

Achieve collection targets while upholding a customer‑first mindset...