Communication Representative (Switchboard); 0.5 FTE; Day/PM Shift
Meriter-UnityPoint Health • Madison, WI • Posted June 22, 2026
Position Overview
16252BRDepartment Name:HSP Guest & Lobby Svcs. Location:Meriter Hospital Job Description: We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.
Key Responsibilities & Skills:
+ Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
+ Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
+ Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
+ Coordinate after‑hours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules
+ Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and vi...
Key Responsibilities & Skills:
+ Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization
+ Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors
+ Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams
+ Coordinate after‑hours communication, relay messages to on‑call staff, and maintain up‑to‑date contact lists and on‑call schedules
+ Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and vi...