Communications & Positioning Manager

We are looking for a Communications & PositioningManager to own the governance and execution of all customer and member-facing communications, as well as internal and external operational positioning of the COPs organization. You’ll lead award submissions, develop RFP content, and craft narratives that showcase the value, scale, and impact of our operational and service delivery ecosystems. This is a highly visible role where strategic thinking, sharp messaging, and storytelling come together to influence how our work is understood and celebrated across the business and beyond.

How you'll shape our Customer Operations at Achievers:

This role ensures external messaging is accurate, consistent, compliant, well-timed, and aligned across Product, Customer Success, Support Operations, and Marketing.

Customer Communications Governance & Execution:

Own communications governance model including calendars, sequencing, delivery format (emails v...