Complaints Officer
General Dental Council • Marylebone High Street, Greater London • Posted July 17, 2026
Position Overview
Complaints Officer
Salary: £37,524 - £43,352 pa (including a location allowance of £4,500) pro rata
Location: London / Hybrid - 2 days in the office, 3 days working from home
Hours: Full-time
Contract: 1x fixed-term contract for 6 months (maternity cover)
About us:
We have an exciting opportunity for a Complaints Officer in our Dental Complaints Service (DCS). This is an integral role in the team where you will facilitate, through the provision of information, guidance, signposting and support, the local resolution of complaints raised to the DCS by patients in relation to their private dental care.
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. This is your chan...
Salary: £37,524 - £43,352 pa (including a location allowance of £4,500) pro rata
Location: London / Hybrid - 2 days in the office, 3 days working from home
Hours: Full-time
Contract: 1x fixed-term contract for 6 months (maternity cover)
About us:
We have an exciting opportunity for a Complaints Officer in our Dental Complaints Service (DCS). This is an integral role in the team where you will facilitate, through the provision of information, guidance, signposting and support, the local resolution of complaints raised to the DCS by patients in relation to their private dental care.
Our purpose is to protect the public by regulating dental professionals in the UK. All dentists, dental nurses, dental technicians, clinical dental technicians, dental hygienists, dental therapists and orthodontic therapists must be registered with us to work in the UK. The support and experience of our dedicated and highly focused teams is invaluable. This is your chan...