Complaints Officer

At Legal Aid Ontario, employees are committed to making a difference in the lives of our clients. As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job—it is an opportunity to help people who need it most and to ensure each client receives the access to justice afforded to them under the law.

Primary Function

This position will be primarily responsible for the resolution or referral of Stage I complaints.

Primary Location: Provincial Office – Toronto
Secondary Location: N/A
Reporting to: Manager, Complaints

Key Accountabilities

• Mediate effective resolutions or referrals of Stage I complaints from clients, lawyers and the public by telephone, in writing or in person
• Respond to telephone and other inquiries and complaints in a professional, courteous manner and provide referrals to appropriately address requests for further information
• P...