Contact Center Applications Specialist
Bell • toronto, on • Posted June 18, 2026
Position Overview
Join Bell Canada as a Contact Center Applications Specialist and contribute to exceptional customer service in a hybrid working environment. Leverage your expertise in troubleshooting and service improvement.
In this role, you will work within a dynamic team tasked with supporting Bell Canada's wide range of contact center solutions. Your responsibility will be to maintain the stability of applications while addressing technical issues and reinforcing customer relationships. The role necessitates a blend of technical proficiency with platforms like Genesys and hands-on programming abilities.
Key Responsibilities:
• Innovate solutions to improve customer service
• Analyze and resolve technical challenges proactively
• Manage availability of contact center applications
• Enhance customer loyalty and engagement
• Collaborate with internal stakeholders effectively
Requirements:
• At least 3 years in a technical or product management role
• Proficient with majo...
In this role, you will work within a dynamic team tasked with supporting Bell Canada's wide range of contact center solutions. Your responsibility will be to maintain the stability of applications while addressing technical issues and reinforcing customer relationships. The role necessitates a blend of technical proficiency with platforms like Genesys and hands-on programming abilities.
Key Responsibilities:
• Innovate solutions to improve customer service
• Analyze and resolve technical challenges proactively
• Manage availability of contact center applications
• Enhance customer loyalty and engagement
• Collaborate with internal stakeholders effectively
Requirements:
• At least 3 years in a technical or product management role
• Proficient with majo...