Contact Ctr Rep - Scheduler

Job Title: Contact Ctr Rep - Scheduler
Location: Houston ,TX

Duration: Weeks Contract

Shift: hour shift within the M-F, a-p that the department is open.

Scheduled note: Required years contact center, customer service, &/or other experience in a healthcare setting is required.



Duties:

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient

and professional manner.

• Accurately documenting all calls using the appropriate computer systems.

• Following up on any unresolved queries and completing any call back requests in a timely manner.

• Providing advice, information and solutions to all customers.

• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the

campaign you are assigned to work.

• Working to achievable targets ...