Contract Executive, MT Customer Service

As a Customer Service Officer, you will be responsible for ensuring that 1st level customer queries are managed within stipulated resolution times in a face‑paced environment. Being the first point of contact at times, your role is pivotal in upholding our values for customer centricity. You will provide our customers with ideal outcomes, patiently attending to them, resolving queries and exceeding their expectations where possible.

• Motor Customer Inbox and hotline – Respond to queries on Motor policy servicing, claim matters and administration
• Incident Case Management – Attend to and resolve escalated cases from various business units or sections and manage problem escalations to the appropriate support groups
• Document administration and follow‑up with customers on feedback
• Provide best advice to manage customer transactions in a timely manner
• Any other ad‑hoc tasks as required by Management
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