Controller M/F

Administration - Administration -Assistant

Contract

Contractual hours

Full-time

Profile

• Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech
• Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers
• Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered
• Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)
• Ensuring technicians achieve labour recovery =>80%
• Ensuring that the team achieves predetermined targets
• Foster and maintain dedication to servic...