Coordinator Customer Service

Deliver the highest levels of quality, be customer-oriented and create value for customers as well as for Hapag-Lloyd.

Main Tasks

• Handle Customer phone calls
• Handle cases correspondence with customer
• Act as point of entry for Customer Service Related queries
• Process the request from customers and update FIS with relevant details
• On customer request, handle all relevant activities to announce on-carriage to the transport dispatch team
• On customer request, trigger full container releases in FIS
• On customer request, handle special equipment requests
• Verify transport exceptions and bill additional costs / fees to customer where applicable
• Handle re-export/return shipments
• Propose and discuss with the managers actions to improve the import efficiency
• Build Expertise in all topics related to Customer Service
• Follow standard processes and new requirements as communicat...