Credit & Collection Staff

Level: Rank and File

Employment Type: Full-time, Permanent

Location: Mandaluyong

Schedule: Monday to Friday

Job Summary

The Credit and Collection Staff is responsible for monitoring and collecting customer accounts, ensuring timely payments, issuing SOAs, overdue reminders, and escalating collection issues to management, while providing consistent updates and reports.

Duties & Responsibilities

• Follow-ups collection with the assigned customers and ensures that all due accounts are collected on time.
• Issues Overdue Account report to Account Managers monthly.
• Prepares Ageing of Accounts Receivable (AR) Reports monthly.
• Escalates to the C&C Manager all encountered problems regarding credit and collection.
• Prepares and sends Statement of Account (SOA) clients with due balances.
• Prepares and sends overdue payment reminder letter / SOA to unresponsive clients.
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