CRM Manager
HeliosX • London, England • Posted July 12, 2026
Position Overview
About the role
The CRM Manager will own end-to-end CRM campaign delivery across key customer journeys, helping drive retention and support new product and commercial initiatives. This person will use data, testing, and cross-functional collaboration to build, optimise, and scale campaigns across channels, while bringing the autonomy and judgment needed to manage complex projects and improve CRM performance in a fast-moving environment.
Internally this role is levelled at our Junior CRM Manager grade with progression through to Junior CRM Manager > CRM Manager > Senior CRM Manager.
What You’ll Be Doing
End to End email journey ownership
Data & insight
The CRM Manager will own end-to-end CRM campaign delivery across key customer journeys, helping drive retention and support new product and commercial initiatives. This person will use data, testing, and cross-functional collaboration to build, optimise, and scale campaigns across channels, while bringing the autonomy and judgment needed to manage complex projects and improve CRM performance in a fast-moving environment.
Internally this role is levelled at our Junior CRM Manager grade with progression through to Junior CRM Manager > CRM Manager > Senior CRM Manager.
What You’ll Be Doing
End to End email journey ownership
- Manage customer journeys using HeliosX Customer Relationship Management tool (Braze). Channels include email, SMS, push & in-app.
- Devise, implement and report on key CRM initiatives.
- Optimise and maintain the transactional suite of communications.
Data & insight