Customer Account Manager

NTS Mechatronics Singapore Pte Ltd • singapore, singapore • Posted June 16, 2026

Position Overview

Responsibilities
  • Manage assigned customer accounts by coordinating order fulfillment, overseeing sales operations, and addressing customer needs promptly
  • Build and maintain strong relationships with key customer contacts at commercial and technical levels, ensuring high satisfaction and retention
  • Support the Global Account Manager on strategic initiatives, data gathering, and account development activities
  • Prepare and process quotations, RFQs, pricing requests, and sales proposals with accuracy and speed
  • Track orders, manage delivery schedules, and coordinate internal communication to resolve issues efficiently
  • Handle customer queries regarding products, order status, expedites, and post-sales support
  • Address and resolve complaints or escalations, collaborating with internal departments for optimal solutions
  • Gather customer feedback and market intelligence to inform account strategies and support sales target...