Customer Account Support Specialist II

Aditi Consulting • Mumbai, Maharashtra • Posted June 25, 2026

Position Overview


Summary:

The Customer Success Area Lead will work closely with key sales leaders, CS investment teams, and other collaborators to prevent attrition and drive solutions for our designated customers/accounts. As the Customer Success Ambassador, this role plays a critical part in strategizing, prioritizing, and enhancing internal relationships; ensuring our customers receive the support they need to succeed with company.

Responsibilities:
  • Collaborate with account team, partner teams, and partners to understand the goals, vision, and solution of the customer. This involves working closely with various stakeholders to ensure a complete understanding of the customer's objectives and the solutions being implemented. The CSAL must facilitate communication and alignment among all parties to drive successful outcomes.
  • Capture Baseline Business Metrics for future articulation of Business Value & success. The CSAL is responsible for identifying and documen...