Customer Care and Experience Specialist - Hybrid Local Account

HCM Nexus Consulting • Makati, Metro Manila • Posted July 11, 2026

Position Overview

We are seeking Customer Care and Experience Specialists to handle client inquiries, service concerns, and support-related issues. The role requires strong communication skills, a customer-first mindset, and the ability to multitask. Must be a college graduate with at least 1 year of customer service experience in any professional setting.

Key Responsibilities:



  • Respond promptly to customer inquiries via phone, email, chat, or in person




  • Resolve customer complaints and issues with professionalism and empathy




  • Track, document, and follow up on customer interactions using CRM systems




  • Collaborate with internal teams to address customer concerns or service gaps




  • Identify opportunities to improve customer satisfaction and suggest enhancements




  • Monitor and analyze customer feedback to improve service processes


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