Customer Care Assistant

Singapore, Singapore | Posted on 06/16/2026

We are seeking a Customer Care Assistant to support customer enquiries, case coordination, and day‑to‑day operational processes.

This role is suited for someone patient, detail‑oriented, and responsible - comfortable handling customer interactions while managing a high volume of records, updates, and administrative tasks.

• Attend to merchant enquiries via phone, email, and live chat
• Provide basic troubleshooting support for payment terminals
• Coordinate with field technicians for onsite service arrangements when required
• Update and maintain customer cases, job status, and service records in the system
• Perform administrative tasks and data entry , ensuring accuracy and completeness
• Handle customer issues and complaints, providing appropriate solutions and follow-up
• Follow up with...