Customer Care B2C Specialist (Temporary)

Puig • Barcelona, Catalonia • Posted July 13, 2026

Position Overview

The Opportunity

We are looking for an enthusiastic Customer Care B2C Specialist to speed up our capabilities, processes andtools. You will be focused to deliver outstanding experiences and relaying insights from consumersinteractions. Your contribution will be key to become a data driven organization and develop a continuousconsumer experience excellence.

What you'll get to do


Support Consumer Care Operations order to cash process

  • Monitor service levels and solving/escalating incidents

  • Fraud prevention process

  • SAP integration process

  • Stockout process

  • Delivery process

  • Order replacement process

  • Manage quality issues

  • Return process

  • Commercial refund process

  • Return and rejection processes

    • Support Consumer Care Experience team

  • Consumer brands and products questions

  • Brand anima...