Customer Care Manager

I POSITION SUMMARY:

To coordinate the flow of information and resources throughout the department and all divisions of Empire Merchants as needed to ensure that customers receive the correct information in a timely manner.  



II Essential Position Results

• Manages the workflow within the department by to insure exceptional Customer Service by:


• Supervising daily activities of Customer Care Representatives 


• Interacting with all departments and Sales divisions throughout the company


• Approving and submittal of weekly payroll reports


• Approving pickups as per company policy


• Managing phone traffic – i.e. wait times, calls in queue


• Assisting with training in all aspects of job for new and current emplo...