Customer Care Manager

As a Service Engineer, you will be responsible for Run the Bank (RTB) L2 support to customers using BPM applications. You'll troubleshoot issues within the BPM platform, while analyzing system behavior and identify root causes. Additionally, you will collaborate with development teams to resolve multi-faceted problems, ensuring smooth operation and high availability of Pega/BPM systems in a production environment. You will effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimizing disruption to operations.To be successful Service Engineer, you should have experience with:Pega development tools and methodologies (BPM), platform architecture, including case management, decision rules, and workflow concepts.Relational Databases, particularly MSSQL (including stored procedures & optimization) and Unix Shell script.Monitoring & Observability solutions (ITRS, AppDynamics).Manage and resolve incidents, including ...