Customer Care Officer (DCC) - Customer Experience

Your new company

Client is an electricity distribution company in Singapore seeking to hire a Customer Care Officer

Your new role

•Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction.
•Deliver appropriate solutions and alternatives within stipulated timelines to meet service KPIs.
•Address a wide range of customer issues including high consumption, bill presentation, account opening/termination, and bill adjustments.
•Payment arrangement (dunning block, instalment plan, payment deferment etc.)
•Support other operational tasks and assignments as required to ensure smooth team functioning.

What you'll need to succeed

•Strong customer service skills
•Excellent communication, written and interpersonal skills

What you'll get in return

This is an exciting opportunity to join an MNC. You will be ...