Customer Care Process & Automation Manager

Etihad seeks a Manager Business Improvement to drive automation and process improvements across Customer Care. You will lead a team of Senior and Quality Officers, coordinate with global vendors, and guide projects from analysis to implementation, ensuring seamless customer interactions and cost-effective digital solutions.

The role demands extensive experience in contact centres, Six Sigma or COPC, and PMP credentials, with a focus on measurable performance gains and stakeholder alignment.