Customer Care Representative

Main Purpose of Job

To respond to our customers; GP Practices, Health Communities and others, who have an enquiry or query, in a professional, motivated and caring manner. To understand the enquiry or query, by utilising general & specialist product IT skills, and together with interpersonal, organisational and planning skills, achieve a swift and satisfactory conclusion.

To participate in the escalation of any issues reported to the Service Desk, and to generally assist colleagues in customer liaison and PR matters.

To manage the account call system within MTSD (our internal software program)

Key Tasks

• Monitor and triage a number of company email boxes and Service Centre allocated tasks where appropriate the post holder will action the enquiries themselves. If this isn’t possible, then the enquiry will be transferred onto the most appropriate person/team to ensure the customer enquiries are dealt with an efficient and effective f...