Customer Care Representative

Customer Care Support

About Kasava

Key Responsibilities

• Manage and respond to customer support tickets via email, phone, and support platforms.
• Provide professional and friendly assistance to customers using Kasava dashcams and related services.
• Troubleshoot customer issues and gather relevant information for technical investigations.
• Work closely with the engineering and technical support teams to diagnose and resolve issues.
• Follow up with customers to ensure successful issue resolution.
• Escalate complex technical problems where necessary and track progress through to completion.
• Maintain accurate records of customer interactions and resolutions.
• Identify recurring issues and provide feedback to help improve products and processes.
• Assist with customer onboarding and basic product training when required.

RequirementsEssential

• Excellent written an...