Customer Care Supervisor

Overview:
Administration, elaboration and review of the different processes in the operations area, as well as contributing to provide attention and satisfactory solutions to the client, in order to consolidate the commercial relationship.
Develop and implement improvements in customer service processes, generating a sense of belonging to the company's values.
Coordinate and guarantee 100% of the client's requirements
**Job Description**:
- Supervision of operational personnel.
- Supervision of departure to distribution routes under your responsibility.
- Daily control of delivery confirmations.
- Problem solving.
- Document control of processes.
- Maintain and develop the relationship with the company's customers.
- Coordinate the sending of documentation.
- Provide information to internal and external customers regarding the logistics service provided.
- Provide the customer with information that he requires.
- Control of mat...