Customer Care Supervisor (Saltillo)

Link-Worldwide • saltillo, saltillo • Posted June 21, 2026

Position Overview

            Overview Be a planning and information link between internal and external customers for daily productivity. 
Plan together with the operational area the boarding and management of the yard. 
Supervise that the client's operating instructions are analyzed and executed. 
Assign daily activities to the work team. 
Review the issuance and reception of information that the work team executes. 
Recommend alternatives in operational processes, in order to increase productivity and perform work safely. 
Plan the training of personnel regarding the tasks delegated to them. 
Preparation of action plans for the personnel in charge to work as a team. 
Compliance with ISO and WOW regulatory process indicators. 
Participation in internal ISO and WOW process audits. 
Preparation of ISO and SOP processes corresponding to your area of work. 
Preparation of monthly performance dashboard reports. 
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