Customer Engagement & CRM Executive

About the Company

We are a family-owned automotive group expanding our portfolio with the launch of a new automotive brand in the UAE.

About the Role

This is a founding commercial customer experience role, not a front-desk position. You will own the customer journey from the customer’s first interaction until a seamless transition to the sales consultant, ensuring every enquiry is qualified, followed up and professionally managed.

Put simply: you own everything that happens before the customer commits to buying a vehicle – first contact, customer engagement, product introductions, lead qualification, CRM management, follow-up and the showroom experience. The sales consultant then takes over to negotiate and close the deal.

Because we’re an early-stage business, you’ll help build processes rather than simply follow them. As one of the first hires in a new brand launch, you will directly shape how DSP Motor engages its customers: the processes...