Customer Engagement Leader (2 years assignment)
Ikea • Shanghai, Shanghai • Posted July 17, 2026
Position Overview
Job Description
Job ID: 23008CN
Date posted: 10/07/2026
About You
You are a passionate, highly motivated individual with deep expertise in customer engagement and loyalty, thriving in dynamic environments that blend strategic thinking with practical action. You bring comprehensive knowledge in CRM and customer engagement, loyalty programs, data regulation and the IKEA multichannel reality. With your strong analytical capabilities and interpersonal skills, you excel at gaining customer insights, leading cross-functional teams, and inspiring collaboration. You are energised by driving business growth and contributing to overall success through customer-centric innovation and co-creation with colleagues across IKEA units.
To be considered for this role, you will need to have:
• Formal qualifications in Marketing, Business Intelligence or equivalent, demonstrating a s...