Customer Engagement & Loyalty Leader (Parental leave cover, 1 year contract) - IKEA Korea Service Office

Job Description

Job ID: 357339

Date posted: 23/07/2026

Who you are

• Deep knowledge of 1:1 marketing and CRM
• Deep knowledge of loyalty programs and concepts
• Deep knowledge of drivers for customer engagement and customer behaviour in the Retail Market
• Broad knowledge of digital media channels
• Broad knowledge of Marketing Technology
• Broad knowledge of IKEA concept, brand objectives, values and vision
• Broad knowledge of IKEA tools, processes and cycles
• Broad knowledge of Group strategies, priorities and business planning process
• Good knowledge of change management methods and tools as well as stakeholder management
• Broad knowledge of the IKEA omnichannel reality and online customer behaviours
• Broad knowledge of operational plans and goals as well as follow up on KPIs
• Formal qualifications in Marketing, Business intelligence or eq...