Customer Engagement Officer

Customer Engagement Officer
Fixed Term Contract, 2+ years
36,000
Manchester

Hamilton Woods Associates are currently recruiting for a Customer Engagement Officer to develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.

Duties and Responsibilities of the Customer Engagement Officer

• Develop and deliver clear, engaging communications across digital, print, social media, web and face-to-face channels.
• Produce resident-focused content including newsletters, FAQs, project updates, briefings and web copy, simplifying complex regeneration activity.
• Maintain accurate and up-to-date project information across websites and digital platforms.
• Plan and deliver community engagement activities including consultations, workshops, drop‑ins, surveys and online events.
• Build positive relationships with residents, stakeholders and community group...