Customer Engineer

Role at a glance

What: As our first Customer Engineer at Rally, you’ll set Enterprise customers up for technical success, serve as the go-to technical expert on the CX team, and act as a technical resource in pre‑sales conversations to help close deals.

Impact: You’ll free our product team from technical consulting load, accelerate Enterprise onboarding, and help the world’s most user‑centric companies unlock Rally’s full potential.

Team: You’ll join our Customer Experience team and partner closely with our CTO, CS Lead, Sales, and Engineering.

Work style: Fully remote within the US, async‑first collaboration, with regular customer calls and occasional in‑person onsites.

About Rally UXR

Rally is the User Research CRM that helps product, design, and research teams talk to their users quickly, safely, and at scale. Our platform automates participant recruitment, outreach, screening, scheduling, consent, and incentives — so teams c...