Customer Experience Advisor (Pereira)

Opportunity

The Customer Experience Team are the first point of contact for most Unity users who need help and guidance. As a Customer Experience Advisor, you will be key in supporting our integral users by answering tickets, live chats, and creating self‑service articles focusing on Unity accounts, core product subscriptions (Personal, Plus, Pro, and student/Education), and license activations.

What you'll be doing

• Create and maintain knowledge‑based articles.
• Collaborate with internal stakeholders for product improvement based on customer feedback.
• Answer non‑technical requests and live chats.
• Support customers in an empathetic manner and work with Unity's internal teams including Sales, System Developers, and Marketing to resolve issues.

What we're looking for

• Experience in Customer Service or a customer‑facing role where understanding customers' needs was key.
• Excellent written and s...