Customer Experience Advocate

Overview
Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.
A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
Responsibilities
Manage customer inquiries and complaints across multiple communication channels.
Provide helpful information, answer questions, and respond to complaints as the front line of support.
Process orders and modifications as needed.
Escalate complaints when required to appropriate channels or teams to ensure timely resolution.
Qualifications
High school diploma or equivalent
All levels of relevant experience from a related industr...