Customer Experience Advocate Rexall Pharmacy
Rexall Pharmacy Group Ltd. • mississauga, peel region • Posted July 16, 2026
Position Overview
Become a key player at Rexall Pharmacy Group as a Customer Experience Representative. Address customer questions and issues while ensuring outstanding support across all communication channels.
Reporting to the Director of Retail Support Services, you'll engage with customers to resolve inquiries and complaints promptly. Your two-plus years in call centers will equip you to deliver exceptional service and maintain high accuracy. This environment demands excellent communication skills and a strong focus on customer satisfaction.
Key Responsibilities:
• Provide first-call resolution for customer inquiries
• Investigate and follow up on customer issues
• Maintain thorough records of all interactions
• Process customer registrations and tokenization
• Collaborate with internal teams for effective solutions
Requirements:
• Minimum 2 years of customer service or dispatch experience
• Strong verbal and written communication skills
• Ability to work under press...
Reporting to the Director of Retail Support Services, you'll engage with customers to resolve inquiries and complaints promptly. Your two-plus years in call centers will equip you to deliver exceptional service and maintain high accuracy. This environment demands excellent communication skills and a strong focus on customer satisfaction.
Key Responsibilities:
• Provide first-call resolution for customer inquiries
• Investigate and follow up on customer issues
• Maintain thorough records of all interactions
• Process customer registrations and tokenization
• Collaborate with internal teams for effective solutions
Requirements:
• Minimum 2 years of customer service or dispatch experience
• Strong verbal and written communication skills
• Ability to work under press...