Customer Experience Agent (Elite) (Xico)

About the Team

The Customer Experience Team manages DoorDash's day-to-day customer operations, supporting teammates with questions and ensuring appropriate workflows are used to deliver a superior customer experience.

About the Role

As an Elite 0.5% Customer Support Agent, you will deliver a superior customer experience to our most discerning customers—VIP and Elite CX. You will interact with customers in real time, ensuring efficient, friction‑free resolutions while maintaining a warm, personable tone that reflects our brand values.

• Enjoy working cross‑functionally across different departments to get issues resolved.
• Have a passion for guiding others to find solutions rather than telling them the answer.
• Track and trend data that can be leveraged to improve the department's performance by providing knowledge‑based training.
• Take ownership of complex cases and are empowered to find a resolution.
• Help with oc...