Customer Experience Agent

Hybrid model: 3 days per week in the office + 2 days remote.

We are looking for a Customer Experience Agent to join our team!

What will you do in this role?

• Handle and manage customer inquiries, requests, and complaints.
• Accurately log and categorize cases to ensure proper tracking.
• Follow up on each case until full resolution.
• Efficiently monitor payment control tools.
• Analyze recurring issues and propose improvements that enhance the customer experience.
• Deliver an empathetic, efficient, and high-quality service experience.

What are we looking for?

Education:

• Graduate of technical or university programs in Administration, Accounting, or related fields.

Desired knowledge:

• Customer service management, complaint handling, and consumer protection regulations.

Tools:

• Intermediate kn...