Customer Experience Analyst

**Job Summary**
- This role is responsible for managing the order entry process, maintaining customer records and CRM data.
Identifies process improvements, and offers support to the sales team.
Analysis information received in order to process and deliver correct results to Sales Team.
The role facilitates communication with internal and external stakeholders throughout the sales cycle while addressing and integrating customer feedback.
**Responsibilities**
- Analise requests received to confirm information is correct to process them and be able to provide a resolution with accuracy and within SLA.
Manages the order entry process ensuring accuracy, SLA commitment and works with various departments to fulfill customer orders.
- Maintains and updates customer records and sales-related information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
- Maintains and updates sales-related documentation.
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